What is the turnaround time for an order?
Our made-to-order custom sneakers are usually completed within 2–4 weeks, though in rare cases processing may take up to 30 days. If you need your order by a specific date, please reach out to us via email or Instagram DM before purchasing to confirm availability.
✨ Pre-made customs are shipped the next business day.
⏱ Turnaround time refers only to production and does not include shipping or transit time.
How can I confirm if my order has been shipped?
Once your order has been shipped, you will receive a confirmation via email that will also include your tracking details to help you keep track of your shipment.
Do you ship internationally?
Yes! We ship worldwide. 🌍
For details on delivery times, carriers, and costs, please visit our here .
Do you accept bulk orders?
Of course we do! 🎉 For bulk order requests, simply contact us directly. Plus, enjoy up to 20% off when you purchase 6 pairs or more.
Can I request a design of my own?
Yes, you can. At Solechemy, we specialize in custom, made-to-order sneakers. If you have a specific design in mind, please contact us with your reference images or ideas, and we’ll discuss how to turn them into reality.
Can I exchange/return an item?
Please check return/refund/exchange policy here.
How can I clean my customized sneakers?
We recommend cleaning your customized sneakers by hand only. Use a soft brush or damp cloth with mild soap to remove dirt. Do not put them in a washing machine, and avoid harsh chemicals or bleach. Always let them air dry naturally.
How durable is the paint used?
The materials and finishes on our custom sneakers are crafted to be durable, crack-resistant, and water-resistant, ensuring they are fully wearable for everyday use. However, please keep in mind that like all hand-crafted products, they may still be vulnerable to damage if not cared for and worn properly.