At Solechemy, every pair of sneakers is handcrafted with care, so delivery requires both production and shipping time. The total delivery time = Order Processing Time + Shipping Time. We offer Free Standard Shipping on All Orders and only accept orders we are confident we can fulfill on schedule.
Order Processing
Orders are processed and completed within 5–7 business days from the date the order is placed.
Please note that orders placed on weekends or holidays will be processed on the following business day.
Since each pair is custom-made, processing times ensure quality and attention to detail.
Delivery Estimates
Domestic & International shipping: 7–10 business days after processing.
Please keep in mind these are estimates and may vary depending on the carrier, weather, and seasonal demand.
Shipping Providers
In the United States: typically USPS or FedEx.
For international shipments: DHL or other trusted global couriers.
Notes
Once shipped, we cannot modify orders. Please check all details carefully before checkout.
Ensure the shipping address is correct. We are not responsible for non-delivery due to address errors. If returned, we can refund the product cost (excluding shipping) and you may place a new order.
Shipping times do not include weekends or holidays.
Solechemy is not liable for carrier delays once the package has been dispatched.
International Shipping
Orders shipped internationally may be subject to customs duties, VAT, or additional fees imposed by the destination country. These are the responsibility of the customer.
Once items are handed over to the carrier, we cannot be held responsible for lost or stolen packages. For added protection, we recommend purchasing shipping insurance.
Contact
If you have any questions or need help with your order, please reach out to us at:
📩 support@solechemy.com